Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Cannot set up WhatsApp on O2 PAYG phone

Some months ago I set up a new phone (as a secondary or spare) with a new O2 SIM and a new number on a Classic PAYG account. The phone works fine. I then installed the WhatsApp app, and registered it to the new O2 number. Fine. It activated. I sent a...

Resolved! load a voucher

I need help with regards loading an 02 voucher I got as am on a trip outside UK

Resolved! Network connection

I've discovered that despite O2 claiming my area is "good for 4G indoors and out", my connection strength is only as high as -105dBm and can be as low as -119dBm, causing the phone to disconnect. If I turn off 2G I cannot make calls at all. My sim ca...

Pushed into a deal i did not agree to.

So this morning i called customer support to say i needed to change my bank card details as i've changed banks. I have a £10.00 rolling plan which is due for renewal next monday, so i wanted to make sure everything goes smoothly. From the outset it w...

can o2 customer team hlep me issue with number transfor please

hi, i have filled online o2 number transfor fourm to change my number three uk to o2 pay as go thursday morning and friday mid day my three number discontact and i received masage from three my number been disconacted but my o2 sim card has old numbe...