Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Money

do I owe you any money?

Resolved! European zone

Hi there, I recently went on holiday in February, but since I’ve gone back im styll only getting 25gb of data instead 30gb and that can’t last me the whole month the way that 30gb does, is there any way you could sort this out please. Thank you, jerm...

Resolved! Payment

I want to use my top up balance to purchase a plan

Resolved! buy an O2 esim from overseas

We have some visitors to UK from overseas arriving soon. They are trying to buy O2 PAYG esim cards before they travel so they can use them on arrival.Despite a good look at the O2 webpage, we are struggling to find how to achieve this seemingly simpl...

No Phone Connection

24 hours now and no signal to my phone. No known reason for that to happen?

Resolved! I received text about next payment but I'm no longer a customer

I have been a pay as you go customer of O2 for decades with a rolling bolt on service for a long time. I recently had to cut back my outgoings and so changed to a sim from another supplier. I took my number with me and everything was sorted and compl...

I can’t get my bundle

My bundle is not active

Resolved! Extended stay in Australia and my PAYG service now says SOS calls only...

Hi, This is my second attempt at posting this to your forum, but the first post seems to have been lost in the Ether. I am in Australia for an extended period. Today, I noticed my O2 iPhone X is saying SOS calls only. So, I tried logging in to my O2 ...

new contract

hi so i applied for a contract phone on the 9th of march and paid £20 and haven’t heard anything back off them. they created me an account for the web but i can’t get on the app, i’ve contacted the live chat and the only way i can get through to some...

I left O2 but I am still getting charged

In February, I switched from O2 to another provider because of the poor services I received. The switch was completed before my next O2 renewal date and I contacted O2 to confirm my account is not active and I will not be charged. It got close to my ...

O2

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