Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! damaged sim

Hello, my sim is damaged (payg) how to I order a replacement?

Problems with my account

I transferred my PAYG from Virgin to O2 but when I log into my account it says I have no products or services and I can't view my bill

Can’t top up my phone through calls but got a voucher number can you help me

I can’t top up my phone cos it turns black when I call people but got a voucher number to top up caj you please help

Resolved! Refund

Need a refund

Resolved! number transfer

Hi I transferred from Tesco mobile (which is O2 apparently) and want to transfer my number with them to my new O2 account. I put in my o2 sim on Thurs and have a temp O2 number, but need my original number to be transferred asap. Please could you adv...

Proof of usage issues

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me head...

Resolved! £20 rolling plan

I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

Resolved! Cancel a bundle

Hello, I’m travelling internationally and need to respond to a text from my bank who have blocked my card. I topped up the minimum £10 but O2 then automatically used this credit to activate a big bundle. Now it won’t let me send the text because it t...

Resolved! I have hdc2s0 to hdc2s3 in my contact list. What are these numbers and can I remove them safely?

I have hdc2s0 to hdc2s3 in my contact list. They are apparently by default on my O2 sim. When I click on them the "phone" number is 12345678 for each and all of them. Are they needed? Can they be removed? Please advise.My phone is Samsung A21s.

Resolved! Address for complaints

Hello, I want to make a complaint in writing to O2. The address I have from the website is: O2 Complaints Review Service,P.O Box 694,Winchester,SO23 5AP. Can you confirm that this is still the correct address for complaints to O2?Thank you

O2

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