Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay As You Go Mobile Broadband Sim

Hi,I've had notification that O2 are discontinuing our 12 month mobile broadband sim. It expires on 1st July 2025 - will I be able to continue using it until it expires?

Resolved! Question about top up allowance

I am currently on a roll over plan (was orginally on a bundle) and I’ve noticed that it uses my credit card to take payment. Well I have some money on my top up allowance and I was wondering if I could get that money back? It’ll just be sitting there...

Resolved! Tarriff Change

I've just changed to the £5 a month one, do I need a new SIM card?

Resolved! Top up

I

Taffif

Hi it says my o2 tariff has ended for 25gb when I paid £20 for the 50gb package I am finding I am having loads of problems with yous most months with signal and o2 being down alot I need my phone for business and have increased my toll on plans to st...

Resolved! Holiday in Philippines

What is best way to use O2 pay as you go in Philippines. Going for one month in January

Resolved! I want to change my rolling plan to pay as you go

I’m training to change my tariff from rolling plan to pay as you go but it’s giving an error and I already cancelled my rolling plan payment!

Issues getting a PAC Code

I have spent absolutely hours trying to get my PAC Code off of O2 but they, for some reason, seem either unable or unwilling to do so. My initial plan had been to transfer my number from a monthly contract on vodafone to a pay monthly sim on vodafone...

Resolved! Waiting for new SIM card replacement

Hello,I rang O2 Customer Services for a new replacement Pay as You Go SIM card on Thursday with my existing number and they said they would send me a new one in the post. Do you know how long it will take? Also the old SIM is still working? Does that...

PAC confusion / confirmation

Hi all, I received an email last week which provided me with an ability to break my airtime contract but continue to pay off my device contract, brilliant so agreed with online chat that would be the case, however when the text came through said I wo...

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