Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Didn’t get the extra data offer

Hi I topped up my phone to get the free extra 50gb and it’s not gave me the offer. Can you please put this on?

Resolved! How to know date of expiry of a bundle

Hi,I pay £10 every 6 months. I am abroad and with that I can receive sms messages only.Two months ago, I asked Customer Services when I needed to top up, I was told on June 25. This morning, I found out that I was barred from making calls even to O2 ...

Top up

Hi I received an offer from o2 today as below: O2: Hi. Your £10 Data Big Bundle has ended.But start a new one before 05/06/2024 and get double data on us. We'll add another 8GB to use over 30 days.After your new Bundle starts, we'll send a text to co...

Resolved! Change tariff

I wish to change to pay as you go is it possible now?

Resolved! Redeem points

I received a txt message of o2 saying I had over 5000 redeem points that need to be used in the next 3 working days ......but I cannot for the life of me find where these points are or how to use them .......Help

Resolved! internet restrictions

take restrictions off

Resolved! Existing credit for rolling plan

I have £5 credit but I keep getting direct debited £15 for rolling plan. Can I please be direct debited for £10 so that I can use the £5 credit?

Resolved! Payment possible with a non-UK credit card?

Trying to top up my new pay-as-you-go O2 sim card with a non-UK credit card - but seem not to be an option? Called customer service who directed me to this site. Checking /searching on similar posts dating back in time to 2014 it seems that this was ...

calls abroad

anyone can help pls? since i moved to o2 can't make calls or receive when abroad....customer service asked to call but i'm abroad already

Resolved! reconnection

I haven't used my phone for some time and would now like to reconnect with 02, how do I go about this please.

O2

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