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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 50571 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25384 Views
  • 19 replies
  • 2 kudos

Additional sim only

What deals could I get for an additional sim only for a family member 

KL01 by • Level 1: Joiner
  • 398 Views
  • 2 replies
  • 0 kudos

Resolved! All phone calls are silent on both ends

Every phone call I make or receive is completely silent on both ends. Not distortion or static, just silence - I can't hear them and they can't hear me. This is the case when calling different people, when calling from different locations, when using...

SS3 by • Level 1: Joiner
  • 1740 Views
  • 14 replies
  • 0 kudos

Sim free swap wrong adress

Hi I m customer pay as you go , I need to swap my sim card, I did this online but there wasn't home address to choose, and I dont remember if I registered my online account I put there some address, if yes i worry there is my old address, please what...

Sandra898 by • Level 1: Joiner
  • 834 Views
  • 8 replies
  • 0 kudos

Top up

Topped up after receiving reminders to top up in order to receive monthly allowance but not been given free call etc after topping up?

Julez58 by • Level 1: Joiner
  • 861 Views
  • 8 replies
  • 0 kudos

Resolved! Changing PAYG mobile number?

I read on these forums that you can request one free mobile number change for your SIM card. I phoned up today to try and get my number changed and I was told that it wasn't possible. Do I need to order a new PAYG sim to get a new phone number? Thank...

Resolved! Refund for £15 Rolling Plan

Hi, today i was charged for the £15 data plan. I would like to get this refunded. I will contact my bank about but I will need a code to get this authorised.

Nekbeer by • Level 1: Joiner
  • 377 Views
  • 2 replies
  • 0 kudos

Resolved! I need a manager to call me

I was meant to be getting a call from a manager. The agent told me he'd raised a complaint for me (I didn't even have a complaint at the time but now I do). I've not had the call back, my charges haven't been paused, it looks like I've been charged a...

0686 by • Level 1: Joiner
  • 482 Views
  • 2 replies
  • 0 kudos

Resolved! SMS usage?

I can not find in my O2 account my usage history. I am especially interested in SMS sent out, as I suspect a mobile app sending out SMS automatically without my content? How can I find out the number of SMS sent out and preferably even the contents o...

Resolved! Change tarriff

Can I change my tariff before the payment date

Jack36 by • Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos
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