Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Activation date on sim card packet - does it matter after inserting the sim?

Hi, simple enough question. I'm aware that you need to make a chargable call every 6 months on o2 to keep your number, but does that have any relevance to the sim activation date on the sim card packet? For example: I have a sim card that says: must ...

How do I change billing date

How do I change my billing dste

Phone number

I am returning to the uk tomorrow after travelling for 7 months. Before I left I cancelled my sim only contract. would it be possible to get the same number when I return

Fraud

I have an pay as you go SIM. I have been receiving text messages saying I have £104 of a contract I need to pay straight away. Spoke to someone this morning, they confirmed was fraud and put me through to the fraud team. Got through and then they hun...

Resolved! SIM card

Helloyou sent me a 5G SIM card but it is damaged. Can you send another one?

Topping my sons phone up

Hi My son is abroad and has ran out of data can you help me add funds to his phone

Top up

Hi! I’ve been topping up £10 yesterday for the new bundle starting today and this morning I had to top up again because it said that my balance was low? How come? Please show me my usage for yesterday

Bonus points and 10% back on top ups

I am looking to see how a would get all my 10% back on top up as a have had this number for 2 years now

Databank food bank

Hi, I was given a SIM card while attending a local food bank. I was told it would last for 12 months and would be free...each month I would get a code. S person I know had a similar one from the Brussel trust, it lasted 6 months and every month it au...

phones broken

my phone is broken and have no acess to anything please help and see what u can do

O2

Forum Posts