Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Transfer of funds to alternative sim.

I have managed to drop one of my PAYG phones into water, and it has drowned. I have £9.98 credit on this phone, how can I transfer this credit to my other PAYG phone?I did a chat, but the operative was not able to assist.Thank you.Did a search, and t...

Living abroad

Hi All,I’ve just changed from a pay monthly account to PAYG as I am going to live abroad and wanted to keep my number. Although I will only use the phone when I’m back in the UK, I was told that I had to make at least one call every three months to k...

Resolved! I have an Alcatel

And need to use the same number on my new Alcatel Pixel 4 and still use Pay as You Go.?There does not appear to be an option to do it unless I use a Pay Monthly tariff.?

Resolved! Pay as you go - Leaving

HiI tried to unlock my phone before leaving O2, the chat people told me I had to topup (£10 min)as was 20p shortThey said once I leave the Balance would be sent to my Bank account I then find the device is unlocked already, so I have £24.80 on accoun...

Resolved! Sim card

Hi i am currently on o2 pay as you go on my iphone 4 i have just got a different phone the thing is my current phone hasa nano sim & my new phone as a micro sim it looks like i need to get a new sim but i still have £7 balance on my phone + i want to...

Resolved! New sim - how to transfer old sim

I've just got an LG Nexus 5 which pleases me.. I used my old o2 basic sim, previously installed in a Lumia, in the phone and transferred contacts, music etc to it and everything is now as I like it, as it has retained my phone number and all is worki...

Resolved! Pay as you go caribbean

Could anyone help with a query re using a pay as you go mobile in the Caribbean ? I am going on a cruise and whilst I realise it will cost a huge amount whilst on the ship, I am wondering how much it costs to send and receive sms text messages only w...

Resolved! new phone

Can i purchase a new phone with the credit i have on my old phone. Thank You. And if so how do i go about it.

Resolved! ALCATEL PIXI4 4034X ISSUES WITH INSERTING SIM AND SD CARD

I wonder if you can help,I feel silly asking this question ,because I can normally fix phones issues,my old phone is a Microsoft lumia and I managed to fit the sim card and the sd card in correctly,but my new phone is a Alcatel pick 4 4034x and I jus...

Resolved! Carphone Warehouse £10 top-up

Afternoon, I bought a payg phone from Carphone Warehouse and had to buy a £10 02 sim card with it. I have put the sim card in the phone but the credit hasnt been added. I couldnt see anything on the receipt and assumed that the £10 would already be o...

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