Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Setting up PAYG for kids

I have a monthly contract and have just got 2 PAYG cards for my kids phones. I want to set up a DD so do I need to make 2 new accounts or can I do it via my pay monthly? Whos details do i put in if i have tp set up 2 new accounts?

Resolved! Charge to Mobile

Hi I'm hoping someone can help to point me in the right direction with this issue.I've been using O2 Charge to Mobile to buy Itunes codes for 3 years with no issues at all. Over the last couple of weeks I've tried to to buy a £30 Itunes voucher code ...

Resolved! Classic PAYG Sims by post

I ordered a free Classic PAYG Sim on the 5th of May but I didn't arrive so I ordered another one on the 15th but it hasn't arrived either. Is there an email address I can contact O2 about this? It's not worth my time calling a phone number, choosing ...

Resolved! Bose headphone claims for huawei p20 pro

Hi all,Has anyone been successful with delivery of their free bose headphones in conjunction with the p20 and p20 Pro preorders. I have had mine validated but heard nothing else since then. There are stories doing the rounds that some have turned up ...

Resolved! top up change date

i dont know if i top up i just want to know if it changed the date of new top ups

Resolved! Data in France

I'm off to France in 3 weeks and I'd like to use my iPad there. It has cellular capability (locked to O2, as far as I'm aware). I don't expect to have wifi available a lot of the time. Is it possible to use a payment plan or one-off plan abroad?

Resolved! Answerphone from overseas UAE

Hi there, I'm trying to connect to my answerphone from overseas. The given number +44 7802 090 100 does not work. I get a message in arabic and english that it is not a working number. Can anybody help as to which number I should call? Thanks Sam

Resolved! Sim inactivity policy

Hi, I've seen two explanations on the website regarding inactivity which are a little different. Do you have to add credit every 6 months to prevent disconnection, or are calls/text/data enough to prevent disconnection? Thanks. '7.1. If you do not ca...

Resolved! Pac / new sim / £10 / pulling hair out

Hi no classic payg sim came from weekend, so online chat said can pick up in store, wanted to catch the pac cut off for this week. store insisted on £10 top up and said I would have to ring customer services for £10 transfer denied there was an onlin...

Resolved! Old PAYG to newer bundle

I am on PAYG, I've had the SIM/number for years. I only get free calls/texts to other O2 numbers. Can I change to a newer bundle and retain my number?

O2

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