Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

cant get through to customer services on pay as you go

i have tried using online chat but that does not seem to be doing anything and tried phoning 4445 and take me through to top up rather than customer services.

Resolved! Can I transfer text messages from old phone to new phone?

I am on Pay as you go and I am hoping to get a new sim free new phone. I wondered if it is possible though to keep all of my text messages, pictures (pictures which are on the phone, as I have a micro SD card which I'll put into said new phone) and c...

My o2 phone has suddenly started charging me £1 TO £1.50 a minute for call to another phone instead

I am being charged a very high charge for my calls any reason why ?.

Resolved! inactive sim

hi my old payg sim has been made inactive, i keep this phone as spare for camping how do i go about getting it reactivated or getting back the credit that i have on it

new pay & go sim

I wish to switch to O2 since there is a better signal at home than my current provider.I've ordered a Sim (twice) on line but neither have been delivered. I tried live chat, but after 5 minutes of profuse apologies etc sent my name & address, asked a...

Resolved! Security code being send to old number

I'm trying to buy a PAYG phone but I can't change the number on my account because when i try it sends a verification code to an old number that I don't use anymore. I called customer services but they were useless, teling me to go O2.com/uk, a URL t...

Resolved! PAYG Talkalot tarif

Hello to everyone. I'm new on this forum but I have PAYG sim for over 10 years. Can someone tell me details of Talkalot tarif as My O2 shows I have remaing allowance of 500 minutes untill 31 March, however all calls are charged from my balance. Cheer...

using data abroad

I asked someone to top up 10 pounds for my 02 number while I am abroad.How can I use data from the Big Bundle, it says I have 2 Gb ,but in reality internet is not connecting at all.

Resolved! MMS

Why can't I send MMS messages from my Moto G5S?

Resolved! Your Web Daily

Hello, my father asked me to contact you.Recently, he changed the phone and also had to change the sim card. He went to the O2 store and changed the sim card to the nano card (on 06/03/18). Since then, he has been taking 1 £ for the Internet every da...

O2

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