Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Going abroad

I am leaving on Sunday to Germany and expecting a text from germany when I am in germany.Can I receive it on my phone as it is used in the UK? Do I have to by any extras?

Resolved! Order in Dispatch process for 5 days payment taken?

I am experiencing some problems and wondered if anyone was experiencing the same issues, I purchased a Pay as you go phone from O2 online last Thursday evening, was taken to a web page that said what happens next, and it stated my phone will be deliv...

Lost pay and go SIM

Hi,I’ve recently moved abroad and have misplaced my PAYG SIM. Haven’t used the phone since being in the U.K. in December and cs won’t send me a new one until I provide them with the balance or the ssn which I do not have. Can anybody help? Thanks

VAT invoice

I'm on Bundles. How can I get a VAT invoice for my yearly spend?

Resolved! provisioning

How long does it take for my tariff to be provisioned post top up. I did it 30 min ago and it is still not active.

Resolved! Data rollover

Im thinking of changing from the £15 big bundle tariff i am on to a different tarrif that allows the data that i dont use rollover but what ive read isnt so clear as to what amount rollaover and for how long , any help qould be much apreciated

Call charges

I have a TTfone (Pluto) and I am completely new to owning and operating a mobile.On 25th ApriI made a £10 top up, bringing my balance to about £12. On that day I made two UK telephone calls lasting just over 8 minutes, and was surprised to find that ...

Resolved! Sim

Can anyone tell me if there is a sim only deal that has just minutes and txts without data? I have a simple phone that i cannot connect to the internet so data is useless to me?

Resolved! Delivery

I ordered a pay as you go phone and it says it will arrive today between 8am and 10pm. But I have still received no further information and its saying my parcel number is no valid. Can anyone help me?

Resolved! Charged for phone but no order/confirmation email - how to get a refund?

Hi all, A couple nights ago I attempted to purchase a PAYG phone from the O2 website. At the final screen (where you enter your card details) I submitted my details but was then taken to a screen saying 'something had gone wrong'. I assumed I had not...

O2

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