Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! France and Switzerland

Hi, Can I use my basic (not international) Pay as you go bundle SIM when in France and Switzerland ? does it include data and calls at same rate as in UK ? Many Thanks

Resolved! Tablet

Are the tablets unlocked when bought from O2?

Resolved! Can I swap my unlimited texts for more 4g data

Can I swap my unlimited texts for more 4g data

Resolved! Topping up online with Canadian CC

I am a Canadian customer who uses my O2 sim when in Europe / UK. Presently in Portugal and want to top-up online with my Canadian Credit Card. All goes well until I have to enter the postcode of my billing address. The online system does not accept m...

Resolved! email address for o2

Having spent 20 minutes online chatting and a further 10 minutes on the 4445 number without satisfaction I need to email a complaint - I don't seem to be able to find an O2 email address?

Resolved! sending text messages from abroad

good day, i am currentlly in south africa and need to send an urgent text message. please advise how i would go about it. in other words which pay as you go must i purchase. kind regards

Resolved! Keep the number

Hi, I moved out from Uk temporarily and want to keep the current O2 number with me. I took a new sim with top up for 10£ and now the new sim is active but my old is also active. As mentioned by O2 once the new sim is active old one will become inacti...

Resolved! Unlocking iPhone on pay as you go

Hiya, I bought an iphone on O2 pay as you go and as per the current rules, I can't unlock it to use with other carrier sims for another 12 mths.If I take up a new pay monthly sim contract with O2 can I get it unlocked earlier . Please advise.

switch on caller ID text command

Hi I have a remote tracker that needs caller ID switched on. Can I send a text command to switch this on. If not how would I do this with the sim in an old phone (tracker has a large sim card) Thanks

Resolved! Auto top-up

I have tried the chat line many times, I have spent over half an hour with an in-store guru and yet I still cannot get what, to me, seems to be a simple request, so perhaps someone out there can assist. I cannot auto top-up my phone because, no matte...

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