Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lend a quid

Can I lend a pound still if so how do I do this

Resolved! Phone number change

I just changed my sim from an international sim to a classic pay as you go sim. This has meant my number has changed but I want to change back to my old number. I called customer services and they disconnected my old international sim so is it still ...

Resolved! Old o2 Phone Numbers

Hi, I am wondering if there is anway of finding an old phone number that I had? I have logged on to myo2 to see if they were listed, without success. It will have been a contract initially then a PAYG. Any help would be appreciated - currently I have...

Resolved! Unlock sim outside uk nightmare. sony scam

I got Sony Xperia x compact. I move in to Germany Munich five months ago and trying to unlock my phone since then. After i paid £15 on 03/04/2018 for unlock I got code that did not work. I email back for help about the issue again and again and inste...

Resolved! £5 retention PAYG rate increasing to £15????

I just got a message to say that there are changes from 23/8. Clicked on the link provided and it includes '1. Your £5 big bundle is about to get bigger..... you'll get ..... in exchange for £15 top up each month'. No O2 people online for me to check...

Resolved! Rewards transfer to credit from phone fund.

I saved my rewards payment to phone fund instead of to my credit balance.Is there a way to transfer the amount from phone fund to credit balance?

Resolved! Number to o2

I brought my number to o2 now when I try to manage my account, security text is sent too my old number so I do not receive it told them several times but noting happens. So I can not get in to my account to manage my details

Resolved! Transferred number and balance not showing on website

Hi thereMy balance has been transferred from my old number and I'm using my old number on my new phone, but on this website, the only device listed for me is the number that came with the phone (i.e. not the number I'm using) and it shows a balance o...

Resolved! PAYG in France

I read the following on the O2 site: ‘If you’re travelling within selected destinations in Europe, your allowances and charges will work just like they do in the UK.’ I have a bog standard ‘phone that I use solely for ‘phone calls on PAYG. So if I us...

Resolved! 'keep my number form' still unavailable.

Got new o2 SIM last week, but the 'keep my number form' is still not available after over 5 days, despite the fact that "We've got our best technicians on the case." ! Any suggestions as how to proceed as an alternative solution.Live chat never seems...

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