Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! my sim

Hi.I have question about my acount o2 and my sim card it doesnt work and my number doesnt exist xxxxxxxxxxxx. I wont to my number back and my o2 acont.Thank you. [Mod edit: Please do not share personal details as your posts are visible to the public....

Resolved! number swap

hi ive tried twice by filling in the online form to bring my number from ee to my new payg o2 sim, but nothing has happend. ive got a pac code from ee. whats going on?

Resolved! Blocked my phoneby putting wrong pin I havn`t got puk number,

Blocked my phone by putting 3 times wrong pin number, I haven`t got puk number, phone pay as you go, have credit but saying only emergency calls, what to do?

Data roaming didn't work abroad as it was switched off when I left UK

I changed my O2 tariff to give me 2GB of data for a trip abroad. When I turned on the data in Norway I saw the message: 'You have lost access to data abroad because you didn't have data roaming turned on when you left UK' or similiar wording. Why are...

Can you use a toll-free number when roaming in Italy?

When on holiday in Italy recently I tried to dial a "toll-free" number given to me to use to contact a car hire company. When I dialled the number on my O2 PAYG SIM I was given a voice message saying this number is not valid.Should such numbers work ...

Resolved! Keep mobile number to old payg sim

When I have used up my GiffGaff credit I hope to bring my number across to my O2 PAYG SIM. I have had this sim for some months, will it still be OK to transfer, or will I need to get a new sim.

Resolved! To up changes?

As every month I do I wanted to top up my balance every time I used web top up and it always worked for me. Now today when I tried to top up I got this message ( The card number entered is not an accepted card type. ) Card type : MasterCard and bank ...

Nokia 2760 - why cannot access gmail INBOX?

I have a Nokia 2760 flip phone. If you need more tech specs, please google Nokia 2760 GSM Arena for more specs (thanks for doing this). I can send email - so I guess I got my pop setting correct. Settings:incoming mail (pop) server: pop.gmail.corequi...

Resolved! Big Bundle

I have paid 20 pounds in order to get the big bundle but my balance is only 10 pounds , so how do i know that i have big bundle

H+ when I should get 4G

Hi, I just joined O2 last week (from EE), and have just noticed that where I am sitting at the moment I have H+ signal (Motorola phone)My girlfriend is sitting next to me and has full 4G on her Samsung (also on O2)My phone is 4G compatible, is there ...

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