Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Plan is not reflected

I have recharged a new rolling plan but it hasnt been reflected on my device

Restart my new tarif from today

Hi, I intended to restar my daughters tarif yesterday as she ran out of data. I decided to increase her tarif and now it's set to start from 1st July. Is there a way to have this tarif start today instead?

Resolved! How often to use my sim to keep it active

I am new to o2 I live outside the UK I need to transfer only my blocked number from giff gaff. How often do I have to use the card or top it up to keep it active all the time

Help

More info (Highlight to read)Hi there I was wondering if you could add a bundle until my payday please Hi there I was wondering if you could add a bundle until my payday please

Resolved! Top up

Hi, how can I use my £ in my current balance to top up my sim pre paid? Thanks

New customer

I’m new and I need a code to access my 02 account but I can’t access the old number I gave

Lost sim

I would like a sim replacement please

mobile phone ********

am I due a new phone [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! E Top- up Card

Hi there, Recently started using o2 PAYG in a spare phone. I have an o2 E-Top Up Card that my mum found lying around the house and she said that I can use this? Now, yes I do know that I can use debit card or buy a voucher, but how does this e-card t...

Rolling plan

Can I set my rolling plan as now, as my data is going to run out and I can’t wait until the 12th

O2

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