Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Network issues

As I am not a phone expert I am having trouble with my network. It's just saying no network registered. What does this mean? Thanks

Resolved! upgrading plan

Hi,I would like to upgrade to a diffrent pay as you go. I have my own O2 sim card and dont want to change my card with my current number etc. how do I do that? your sincerly sally100

Resolved! Family telephone numbers

How do i add or delete telephone numbers in family

Resolved! PAYG in Singapore and Malaysia

Hi I wonder if someone can assist in a query I have, A family friend is hoping to go to the above two countries in the near future and still wants to be able to use their PAYG phone. If they do what type of charges are they likely to incur for text c...

Resolved! Messages v Text

What is the differance between texts and messages? I have unlimited text's on my account yet I am charges for messages. Thanks for your help, Karl

Resolved! Bolt on

Hi I am travelling in bali and Thailand, what bolt on is best for data, as I need Google maps badly

Resolved! Mandatory Requirement to top up Classic payg Sim with £10 every 6 months -- is this true?

Hi all, I've just joined up with O2 & activated my free classic payg with £10 My belief when activating the sim was that this classic payg sim tariff only requires a chargeable event to be made every 180 days & that it remains in credit. Am I wrong? ...

Resolved! O2 Travel Opt Out

Hi, I’m new to O2 and currently have a pay as you go sim. I see on looking at Bolt Ons one called , O2 Travel Opt Out. I have read several posts, but must be having a senior day! If I want to use my phone within Europe and pay the same prices for all...

Unable to change my email address

I bought a sim card from O2 and registered it with my email. Then I ported that number to my current number. I wanted to register my current number with the same email address that I registered with the number that doesnt exist anymore but im unable ...

Phone blacklisted !

Hi, bought mum in law a good as new/perfect Huawei Y6 2018 from o2 shop on Dec 21st, came unlocked so popped in a plusnet sim and it worked fine until 4th Jan when phone stopped making/receiving calls. Took phone into o2 shop as i assumed there was a...

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