Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How to use a saved reward

I had saved a 50p reward. I am wanting to add this to my phone credit. I tried texting CLAIM to 50202 from my mobile but it came as, "Start topping up and you'll earn 10% back in rewards " Help please. How can I retrieve my saved reward.

Faulty device

Hi I recently went to an o2 store for a sim swap as my phone wasn’t receiving incoming calls that problem has been resolved but not my phone is not getting notifications for any talk app on my device

Resolved! tarif change

hi i have pay as you go sim card need to change tarif for classic but i can`treason need to use card for gps tracking on classic sms cost 2p on my tarif 15p can i do on web or i ned to call customer service regards Greg

Resolved! adding another phone to my account

hi i have added another mobile phone to my account my phone is on a set tariff the other phone i want as pay as you go but linked up to same account,but the thing is i cant seem to register it and its driving me crazy lol can anyone please help tya

Age restriction

Hi, i was in the o2 community shop, they removed age restriction, but when I want to go in internet, it shows that i need to remove it, so whats happened here?

Resolved! Age requirement

I'm 24 and I need to prove my age so u can let me use Internet for certain things

Resolved! sim blocked due to inactivity

how to activate blocked sim

New Big Bundle not active

Been on O2 PAYG for ages now, and upgraded my big bundle to the £15 one with 6gb data a few days ago. This was confirmed by O2. It was supposed to kick in on the 18th, but it's now almost 2am on the 18th, and despite having more than a big enough bal...

Resolved! WiFi Calling

Just recently moved to O2 but my signal at home is not great, keeps cutting out, usually at best 1bar signal So I need to use WiFi calling on my iPhone6But, even I used it before when previously with EE the option has disappeared from my options gggr...

Resolved! Sim swap to new phone, keep old tarriff?

Currently on a old Text & Web tarriff, bought a new phone and the sim is wrong size, if i sim swap can i keep the old tarriff even though it has been discontinued?

O2

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