Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

renew my bundle

Hi my bundle renewal date is not for another week & i have ran out of data. Is there anyway of renewing it now so i can get my full data back instead of getting robbed on bolt ons? I used to have to ring up and do it but obviously i cant do that righ...

Tariff Change to Big Bundle

Hi.I'm currently on an Anytime Tariff (Pay Monthly) and would like to change to a Big Bundle (Pay As You Go) I've tried phoning customer service but it's not working. Can anyone help please?

Registering Sim

Hi. I have mobilewifi device that I can’t top up as it seems it’s not been recognise by My02. The number is there but the tariff and top up is unavailable. I can choose the data plan etc but can’t checkout. Any suggestions? Thank you

Resolved! My SIM card was deactivated

Hi,Recently my card become inactive. I found simillar topic, but I still can't solve problem. When I logon my account my number disapeard from account and I can't use live chat. I tryed to contact o2 on 03448090202 and 08000321402 but they respond on...

bought "pay as you go" sim but trying to top up and it tells me it is not "pay as you go"

I bought my father a Pay-As-You-Go sim from Argos and passed it into his care home just before the lockdown so that we could stay in touch. The phone has run out of credit so I tried to top it up on-line, however when doing so i get a message telling...

Lost data

I have a monthly bolt on and in the space of 5 minutes I received 2 messages one, I had nearly used my data then about 20 seconds later that all my bolt on data had gone 500gb of data disappeared of my bolt on, I was connected to my own home wifi and...

Top registered but not showing.

Hi, I've just received a new payg SIM. It came with some free data etc. but you have to top up £10 to get it. I topped up the £10 but my balance is still saying zero. I did it about 14hrs ago. I got a text message saying you've topped up and have the...

Number not recognised

Bought a sim last year for my running phone. Trying to see if I need to buy more credit above the £10, originally paid, as I have a note on the phone it can only be emergency calls I can make. Also O2 system does not recognise the number bought at th...

Resolved! Received strange text message

I’ve received this text and I’ve not touched any of the links but I don’t think it is right?!?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: https://o2.uk.bill602.com/?o2=2From +44 7...

Saying I have no minutes

Currently I am unable to listen to voicemail messages as it says I have no minutes but when I check my bundle allowance it says I have over 200 minutes. O2 has no chat and when I ring, they say they can't answer my call. Any ideas?

O2

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