Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Rolling plan

I’ve just went to change my tariff to the £15 rolling plan it’s took the money out of my bank but it doesn’t say I have the rolling plan or any data I was on it before but it didn’t renew? So I went to change it and it’s took the money out but not gi...

Cancelling sim only

I would like to cancel my sim only contract but every time I try to do so, it’s asking to text the number of the sim! my son has lost the phone with the sim in it so can’t receive the text. Can anyone advise how I can cancel this without having the s...

Tarrif

Purchased new tarrif want it to start asap

Resolved! Possible scam SMS

Just had a txt from 07438 361971 and my phone thinks it's spam. It says it's from o2points.top which sound kind of suspicious as I've never heard of it before. Anyway, just checking here before blocking the number as my phone suggests.

Credit

Hi i register my pay as you go number to my o2 last sunday after receiving a text about it and saying i would get free £5 Credit but still not received it does any one no wjen i will get it thank you

balance notifications

hi, i get balance notifications every single time i send a text and make a phone call, it is beyond annoying! i rang up customer service but they said i could not disable the notifications! is there any other way i can disable them?

Resolved! Pay as you go sim

Hello!, this isn’t about my personal account. But I’m hoping you someone can help me. I want to get my son a phone with an o2 pay as you go sim.But, I don’t want him to have any credit to use.. I want to be able to use ‘find my’ to track his location...

Resolved! Roaming charges

Good afternoon,I am receiving text stating I have used 14gb of my 25gb euro zone allowance. I am based on the Isle of man. Can you confirm I will not be charged as I am not on holiday and live on the Isle of man.

HELP with my number im frustrated and i cant reach customer service

I am new to o2 and recently transferred my number from giffgaff. I am currently in Egypt, my bundle is active, my number is active but I can't send SMS, no one is able to call me, and I can't even use the internet. I had my friend in the UK go and ch...

urgent please!

I cant seem to reach customer service via website or email! i am abroad and my number is not working! help, is there a customer service number to speak to an agent? or a working email?

O2

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