Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Topping up my wife's mobile

The o2 phone top up service will not allow me to top up my wife's pay as you go mobile.

tarriff

Hi there, i bought the £15 tarriff except need it to start ASAP as opposed to 6th of august. Is there any way to do this? Many thanks.

Credit never went on phone

Hi I paid 30 pounds for credit over the weekend but my balance is reading empty still

Direct debit

Hello, is like to change my direct debit details.

Resolved! £30 Big Bundle

does include data, calls, and minutes abroad (Colombia)?

Bill payment

I have cancelled my contract. I’m still getting emails to pay the bill. The O2 app is not giving the option to pay.how can I pay it. My Acc no is *********. my name is Naseera ******* address is ************ [Mod edit: Please do not share personal de...

Cancel contract

Hi, there has been a recurrent fee of 15.99 leaving my account every month to O2 but I do not have an O2 sim - can you cancel this for me?

Top up

Hi I have tried 4 times to top up on my card and another 2 times on another card but it is saying it cannot process the payment for the £15 bundle as I have just got a new sim card.

Cancelled direct debit

Hi, I cancelled my direct debit at the end of my contract whilst on PAYG and have now moved over to another provider. O2 emailed me saying there was an issue with the Direct Debit payment (of course) and informed me that they’d be cancelling my curre...

Resolved! Rolling plan

I put my new sim in and added £10 however I thought I was setting up a rolling plan. Can I transfer this £10 to the £10 rolling plan?

O2

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