Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

New SIM

Hi I ordered a ne SIM with an 18 month contract. I am an existing O2 paye as you go customer.I have received my new SIM yet (only ordered last night). I have 2 questions:1. Can I transfer the monies/top up money I have in my current phone number?2. H...

Resolved! First smartphone - which PAYG sim

Hello, I am moving from a simple PAYG handset to an entry level smartphone. I dont make many calls and send mainly texts. I spend around £7 per month on calls/texts. I am buying a smartphone as I mainly want to monitor my home security system and use...

Resolved! 10gb data

Hi, i have received a message that if i top up by 21st i will get 10gb off data as a present so i did and day later i have received a message that I have used all of my data ?

Resolved! I didn't get the data I was promised

I was sent a message by 02 saying that if I topped up I'd get 10GB of data for free, so I topped up, the top up went through and I received a message saying the 10GB will be gifted to me but as of yet I havnt received it can someone help.?

Payg can‘t top up

Trying to top up my credit with @O2 but it won’t let me. Tried 2 different cards. Tried calling 4444 and via the app. Even tried to dm them on Twitter and it’s saying message failed to send. Anyone else having problems?

Resolved! Moving to a smaller SIM card

Hello, I went to an O2 store yesterday asking to swap my SIM. They gave me a triple SIM and told me to call customer service. Custormer service told me to use a form called keep your mobile number. I completed the form but I received an email saying ...

Pay as you go

My pay as you go sim has been disconnected due to not being used for some time. As it is used in my home alarm it got forgotten and it had £15+ on it.How do I get it reactivated or at least my £15+ put on to a new sim number?Without live chat it is s...