Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Big bundle

Hi guys.Why o2 offers 15gb data for 10£ as big bundle which finish on1 July 2020 but when I bought it sim with that offer and top up 10£ today on 30 June 2020 they only give 3GB data.where is the 5XData like they promise?

Resolved! Sim card

Hi! I purchased a new phone but cant get my sim card out (stuck inside ).. Can I buy a new O2 sim (pay as you go)and transfer my own number, cause i want to keep my existing number.. Cheers!

Can i temporarily cut off a phone?

Hi there , I am a frustrated mum of a teenager who is choosing to use lockdown as a holiday rather than do any work / find a job/ help around the house / sign up for college etc and just lays in bed alll day on their phone disengaged from real life. ...

Resolved! Forgot password to unlock my phone

Can somebody help me unlock my phone i have forgot my password to unlock my home screen

Expired sim

I have an expired sim can it be reactivated saving the mob number ?

Unlock Samsung S9

Hello everyone, Some time ago I won a Samsung S9 on an o2 priority competition and have been using it happily ever since. A few weeks ago, I started using the phone as Pay as You Go with a new o2 number and decided to request the network unlock code ...

Resolved! Replacing an old phone and reusing the existing SIM

Hello I have an old (1993?) nokia mobile on a PAYGO package. If I buy a replacement phone, can I reuse the existing SIM in it and stay on the same package? Cheers Dave

Resolved! Sim hasn’t arrived

I ordered a pay as you go SIM card 11 days ago and it still hasn’t arrived! Any idea as to what’s going on?

Resolved! 5g connection on oneplus8t

could you please explain why o2 do not support 5g on the oneplus8t

Resolved! 5X DATA OFFER ENDED?

Okay just changed to the 10 Pounds Big Bundle, the offer is for new and existing cutomers, existing customers must text 5XDATA to 2424 to activate the offer by 1st July. I have done this and get the reply from O2: Sorry entries for that offer are now...

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