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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51634 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26116 Views
  • 19 replies
  • 2 kudos

How often do you need to Top-up?

How often do you need to top-up to keep your number active?I am travelling for 3-6 months and not sure what the minimum top-up amount and minimum time?

nad5raf by • Level 1: Joiner
  • 9036 Views
  • 12 replies
  • 1 kudos

Resolved! PAYG Phone will not connect to 4G

Its an iPhone 11 max pro - worked overseas fine on 4G on a foreign SIM. It was bought in the UK from an Apple store so its certainly a UK compliant model. Compared with my wifes model (similar iPhone) and sitting right next to her, hers gets 4G alway...

Transaction

I have a transaction on my bank statement that I do not recognise as I do not have an O2 phone for £13 stated as being pay & go. Who can I call to get this sorted?

Sim swap for new phone

HelloI'm helping a neighbour switch to a new phone. She's on O2 payg and wishes to keep her number.Her old phone has a micro-sim. The new one needs a nano.I had an old nano sim last used in March when my wife switched from o2 payg to sky contract.Hav...

JCH48 by • Level 1: Joiner
  • 1254 Views
  • 5 replies
  • 0 kudos

Resolved! Just registered and expected a free £5

I read that on the first time of registering I would get a free £5 added to my Pay as You go account. This has not been done. How do I apply for this please? I am a new subscriber to 02.

PB2 by • Level 1: Joiner
  • 877 Views
  • 6 replies
  • 0 kudos

Change my plans as pay as you go

I traveled to another count for a couple of months.I will not use my O2 here.I need to change my month payment for pay as you go.

Mgfl by • Level 1: Joiner
  • 546 Views
  • 3 replies
  • 0 kudos

Balance

How could my balance have been used for a call UK based. I want my money. £15 and I want it back.

Julianne by • Level 1: Joiner
  • 625 Views
  • 4 replies
  • 0 kudos

Resolved! Capital one harrasment for someone else

Hi,I have been harrassed by one or two call a day from "capital one" regarding someone else.How can I block them to call me? That is very annoying. Regards,Alexis

alexissss by • Level 1: Joiner
  • 683 Views
  • 3 replies
  • 0 kudos
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