Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52246 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26385 Views
  • 19 replies
  • 2 kudos

Top up

I’m trying to top up my new sim but it won’t let me 

Resolved! Pay as you go balance query

I’m on Pay As You Go and have accumulated a rewards balance of over £30. How do I use this, as my bill is paid from my bank account every month?

Resolved! Balance text notification

How do I turn off the balance notification? I am notified every time I send a text message

K-L by Level 1: Joiner
  • 463 Views
  • 3 replies
  • 0 kudos

Number Still Not Ported After A Week

Having an awful experience porting my number with O2 - it has been over a week and nothing works! So far:Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer servic...

helensneha by Level 1: Joiner
  • 3813 Views
  • 17 replies
  • 1 kudos

Need proof of my bill

I need a bill statement with my name and number but I am pay as you go. I can not log into my my o2 app.

Ask

Hello, I hope you are well. My internet went out yesterday and I can't renew it. I was out of work yesterday because I work with food delivery apps. Could you upgrade my plan to the £15 one?

Kamylla by Level 1: Joiner
  • 305 Views
  • 3 replies
  • 0 kudos

Top up voucher not working

Hi , I’m a o2 top up customer and my phone has ran out of data etc, I’ve tried phoning 4444 but it won’t ring out , and I need to use my top up voucher for my phone !

Tariff

Hi I would like to renew my tariff with my call time balance rather than my bank details

Ab26 by Level 1: Joiner
  • 336 Views
  • 3 replies
  • 0 kudos