Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Customer Service Tel.No.

I am leaving O2 and want to speak to someone about it. I requested a PAC code and the text I received said to call 202 from my mobile to speak to someone!! It doesn't work and I can't find a tel.no. anywhere on the O2 website???? Can anyone provide m...

Resolved! Changed tariff but too much being taken out of account

Changed tariff to cheaper but too much is still being taken out of account every month. I'd it possible to update this anywhere online or in the app?Can o2 refund me?

Resolved! missing credit

How do I get to speak with some one to find out where £37 pounds credit has gone in one month when I pay for unlimited texts, so rarely ever make a call?

Content suddenly being blocked including search results and images

Okay been an O2 PAYG customer with the same number for years and I have proved my age with photo ID many years ago.Suddenly starting from today I am getting content blocked and search on Google is blocking results and images, Safe Search is on in set...

sim swap

Hello again. Thank you everyone who helped me out.I just found the sim that i lost and wanted to swap it to an old 1 piece sim card.So i have requested the sim swap but not sure if it will work?Does anyone over here know if it will or won't and how l...

Resolved! O2 Rewards Amazon Voucher Not Arriving

I converted some of my O2 Rewards to an Amazon Voucher yesterday and elected to receive it by email, but nothing arrived. Seems like this has happened to others in the past. Does anyone know how long it typically takes to be emailed? Thanks

payg

is there anyway to find out my number by text with any sim?Also i seem to have lost my sim, how do i get a replacement?

Resolved! Big bundle

How long does it take for the new triple data to be added to your tariff? It says straight away but I still haven’t got it

Resolved! Tariff change

Hello.I have received an email stating I have been moved tariff as if I have requested this. I have requested nothing. Why am I being moved a tariff to ‘30d 20gb’ ?

No signal

I have poor signal on my Samsung a20e.For the last few days I have had a H letter where my 4G usually sits.I have reset my network setings twice.I have followed trouble shooting guides. I now have one bar signal and still says H. I also have no data ...

O2

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