Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Reset password

I am trying to reset my password but it's saying I have to wait 48 hours to use it

cant receive one time passcode but I want to access the pac code

I just lost my sim, and I am currently not in the uk what can I do? I wanna have the pac code to keep my old number in any way

Resolved! O2 Fraud Contact Number

Hi,My mum has been a victim of fraud and is being contacted by the O2 fraud team tomorrow morning.However, she is vary of picking up to unknown numbers in case it is one of the scammers trying to get in contact. Does anyone have the number for the fr...

Can't see how much is left on my sim.

Resolved! O2 text offers

I have 2 phones on my app, 1 of them gets text offers from o2 offering data bundles etc, yet the other does not. Can you tell me how to ACTIVATE the o2 offers on my other phone?, so that I can start receiving them

Resolved! Virgin to O2 Sim Swap

Hi everyone I had a phone call from O2 saying that they had to change my Virgin SIM card over to O2. They said I would receive my new SIM card on Monday after 6pm. However, I noticed that my current SIM has been deactivated and has no service and I c...

Top up

Hi I ran out of credit my plan doesn’t renew until the 10th so topped up it didn’t renew to tariff and it’s taken £2.00 from my balance

Resolved! O2 Rewards Amazon voucher not arrived in email

Hi all,Hoping somebody can help me with this.This morning I redeemed £10.00 credit from my O2 Rewards which went on instantly, I then redeemed a further £10.00 as an Amazon voucher. Having checked my email both Inbox and Junk I find nothing from O2 a...

Puttin my lost phone number on new sum

I lost my phone whilst in London I need to put that number on my new sim

Resolved! Setting up LTE on Galaxy Watch

My daughter's high school is banning phones with no exceptions, but I need to keep connected with her to make sure she is fine and that she can pick her sister up from primary school. I want to buy a Galaxy Watch with LTE, but I don't know how to set...

O2

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