Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Can I top up my wife's o2 paygo from my contract

Random balance changes

I have unlimited texts and minutes and have mobile data switched off do I don't understand why my PAYG balance has just gone down. This isn't the first mysterious balance reduction I've had in recent weeksAny thoughts please?Thank you.

Resolved! I cannot top up my phone

HI, I cannot top up my PAYG phone for the first time. I have entered all my details correctly and have also spoken with my bank who have checked and there are no issues their end. What happens..1. The payment says it has been authorised2. Then it sta...

Resolved! Phone exchange

Hi I took the 12 pro out last week on 02 refresh thinking of swapping for the s21Could someone explain how the exchange would work and how long ?Many thanks

Problems accessing my voicemail - no credit left + limit reached for code

I don't have credit on my number I tried calling from another number and pressing * when I got the voicemail message I tried the voicemail pin that I thought I had setIt didn't work. I tried the same 3 times.Now says I'm locked out and the only way t...

Resolved! PAC code

I need to change my number to a new SIM card Tesco mobile .

Resolved! Can't find new sim

I currently have 2 PAYG sims which I manage on My O2. I recently bought another sim which has just arrived, but I can't find the order in My Account? Where can I find this new sim, so I can add it to My O2?

Resolved! Topped up my phone yesterday on the bungle package, but it not added on? Why?

My question is why my top up not been added on? It says £0.00 credit on my bungle package, but still got abit left over package from last month, but I top up has a warning said top up because it would expired, new top up done on the 27/01/21 at 2.00a...

Resolved! Transfer of phone numbers

I want to transfer my phone number from an old PAYG Nokia to a new Doro 8050. I plan to continue with a PAYG tariff on the new phone. It seems that when buying my Doro from O2, I cannot buy it without a SIM, but I understand this SIM will already hav...

Resolved! Two sim accounts

I have an app which covers a sim for my mother andI pay as you go for that. I have purchased another sim on pay as you go and want both accounts on the same app but it will not allow me to register with the same email. How do I set up a single app on...

O2

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