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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54367 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27549 Views
  • 19 replies
  • 2 kudos

Age restriction

I’m struggling to update a photo ID to unlock age content , I can’t find it anywhere

Resolved! Top up history

how do i see my past top up dates?

keithP2 by • Level 1: Joiner
  • 878 Views
  • 1 replies
  • 0 kudos

My Samsung A21s has no wifi connection.

This Samsung A21s was purchased from o2 in July 2020 and was working well. 3 weeks ago I lost internet connection through wifi but could get a connection via data roaming at a daily cost of course.A second o2 mobile ohne is unaffected and therefore i...

'Phone restricted' help needed...

I just tried to pass down an old Nokia C2-01 to my elderly mother as the charging socket - not the battery! - on her existing hand-me-down Nokia 6300 has failed.All appeared OK, I switched her SIM to the C2-01 & it accepted her unlock PIN - but then ...

UKDJ by • Level 1: Joiner
  • 1667 Views
  • 3 replies
  • 0 kudos

Resolved! Voice mail

Hi I have an old Samsung mobile used rarely. There is an icon showing that there has been a voice mail but I think I deleted it - but the icon still shows. How can this icon be deletd?

xyzbird by • Level 1: Joiner
  • 829 Views
  • 4 replies
  • 0 kudos

big bundle

HiI have a new sim and I have paid £10 for my balence and o2 have taken £5 for a big bundle which will only last until the end of the month, I wont use that, as far as I am aware I didn't sign up for that. Live chat isn't working so I would like to k...

Dawnith by • Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Top up balance

I just top up my phone with £25.00 and received a message from O2 saying hat my balance is now £14.61HOw can that be?

12345678 by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Deposits

I took out a new contract and phone and had to pay a £500 deposit which was refundable after 3 months, this is now due how do I get the money refunded??

Changing tarrif

Hi it wont let me change my tarrif from a 15 to a 10 pound tarriff

Elaine4 by • Level 1: Joiner
  • 565 Views
  • 3 replies
  • 0 kudos
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