Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Top up from abroad not woking

Hi, I'm trying to to up my Pay&Go from abroad. I have tried MyO2 web / MyO2 app top up, but it's asking for a credit card linked to a UK billing address. My credit card is from the UK, but my billing address is not, since I'm not in the UK at the mom...

Top up not done on daughter's phone

Hi. I've topped my daughter's phone up, however the top up hasn't gone on her phone.The correct number was put in and I've had the confirmation that the top was successful.Can anyone advise on why she's not received the top up?TIA

Resolved! Reconnect PAYG

Is it possible to reconnect a PAYG number . Wasn’t used for 6 months and has been disconnected. Still got money on it ?

Resolved! O2 PAYG Short Codes

Anyone know what the Short Codes for all the Pay As You Go Tariffs Are?

PUK needed?

A friend is in hospital and has an O2 PAYG SIM, apparently the phone (a Samsung) is requesting a PUK code, yet the phone is able to receive calls and texts but not able to make calls.As far as I know, entering an incorrect PIN 3 times blocks the SIM,...

Resolved! Keeping my number

I am in the process of changing from pay as you go to contract and want to keep my number I have found the form I need to complete but I’m unsure if I put in I’m on pay as you go and the mo I want to transfer or that I’m on contract and the number th...

Esim

I want to know how to activate esim

Resolved! O2 Payngo New Sealed Number Missing

Hello, I have recently purchased a O2 pay as you go sim card with a Gold number. It was a sealed and unused packet from a reputable seller on eBay. The sim shows emergency calls only when in a phone and has the expiry date set at 20/02/2021. I rang O...

Resolved! Activating replacement sim on pay as you go

I bought a new phone and needed a replacement sim card as a smaller size sim was required. This has now been received but keeping getting 'sim registration failed'. I am on pay as you go. Can anyone advise what I should do?

Get your PAC code when abroad

Hi all, I want to leave O2 for another network and I need to get my PAC code in order to keep my number.I texted PAC to 65075 to no avail.What's the way to do it when abroad? Émilie

O2

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