Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

£10 Free credit

Hi, text 21500 for free credit after top up and it says offer not for you. Seen posts where it says contact customer services, says 30 min wait and still on hold 45 mins later. No email or web chat working. How do you complain or contact anyone? This...

Unlocking woes, iPhones works on O2, but O2 says its not their device to unlock

looking for some help I have been kindly given an old iPhone SE (gen 1), which the previous owner was allowed to keep when his employer at the time upgraded his work phone, since then it has been used on O2 for a few years by his wife on PAYG so I'm ...

Resolved! pay as you go sim, to use in a handset just to take incoming calls

Hi, I recently discovered new family members following a bereavement. One of them keeps asking through one of his siblings, via e-mail, for my mobile number. He is currently residing at Her Majesty's pleasure. I dont want to give him my only mobile n...

Resolved! Swapping Sim - O2 have both numbers active

I gave my dad my old iPhone, but he needed a nano sim so we did a sim swap and the old number now works on the new sim, but O2 have emailed to say the following:After revalidating your request we've identified that your request hasbeen booked into in...

Old number

I asked for my old number to brought over to 02 yesterday. It said it should 24 hrs, but for the last 3 hrs neither number is working . Is this normal

Roll over data

Has anyone not been getting their data from the previous month not added to their new bundle?? I have not had it done for the past 3 months now.

Top up from abroad not woking

Hi, I'm trying to to up my Pay&Go from abroad. I have tried MyO2 web / MyO2 app top up, but it's asking for a credit card linked to a UK billing address. My credit card is from the UK, but my billing address is not, since I'm not in the UK at the mom...

Top up not done on daughter's phone

Hi. I've topped my daughter's phone up, however the top up hasn't gone on her phone.The correct number was put in and I've had the confirmation that the top was successful.Can anyone advise on why she's not received the top up?TIA

Resolved! Reconnect PAYG

Is it possible to reconnect a PAYG number . Wasn’t used for 6 months and has been disconnected. Still got money on it ?

Resolved! O2 PAYG Short Codes

Anyone know what the Short Codes for all the Pay As You Go Tariffs Are?

O2

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