Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Can’t make iTunes purchases from my mobile balance

Resolved! frozen account

trying to topup my sim unable saying your number is frozen ?how to reactivate

Resolved! How do%20,I%20know%20if%20I%E2%80%99m%20on%20pay%20as%20you%20go%20or%20pay%20monthl

How do I know if I am on pay as you go or pay monthly?I have a £10 bundle

Is the £5 bundle the same as a tradional PAYG?

Hi all My mum has lost her mobile phone which was on an old style/traditional PAYG SIM, which was topped up by a card in the supermarket or by buying a voucher. Is the £5 bundle the same sort of thing, can she just get this and top up when she needs ...

Resolved! Unlock code

Please send me an unlock code for my old Microsoft lumia 550;

£10 Free credit

Hi, text 21500 for free credit after top up and it says offer not for you. Seen posts where it says contact customer services, says 30 min wait and still on hold 45 mins later. No email or web chat working. How do you complain or contact anyone? This...

Unlocking woes, iPhones works on O2, but O2 says its not their device to unlock

looking for some help I have been kindly given an old iPhone SE (gen 1), which the previous owner was allowed to keep when his employer at the time upgraded his work phone, since then it has been used on O2 for a few years by his wife on PAYG so I'm ...

Resolved! pay as you go sim, to use in a handset just to take incoming calls

Hi, I recently discovered new family members following a bereavement. One of them keeps asking through one of his siblings, via e-mail, for my mobile number. He is currently residing at Her Majesty's pleasure. I dont want to give him my only mobile n...

Resolved! Swapping Sim - O2 have both numbers active

I gave my dad my old iPhone, but he needed a nano sim so we did a sim swap and the old number now works on the new sim, but O2 have emailed to say the following:After revalidating your request we've identified that your request hasbeen booked into in...

Old number

I asked for my old number to brought over to 02 yesterday. It said it should 24 hrs, but for the last 3 hrs neither number is working . Is this normal

O2

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