Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Wrong number listed on my account

Hi. I switched from pay monthly to pay as you go, as I'm moving abroad. I migrated my long held U.K. mobile number to the PAYG sim. However, on my o2, the PAYG number that was originally on my new PAYG sim (before I migrated the number) is listed as ...

Resolved! Charges

Hi can someone advise me please. I live in the EU and have a pay as you go sim just for my mum in UK to text if something important comes up. At the moment she is in hospital and I rang her last night, tonight she said it cost her £17 last night and ...

Resolved! Tariff Changing

Hello, Yesterday I have changed my tariff to 20£ Data Big Bundle and loaded 20£ by my debit card.Then system took £10 automatically for 10 data Big Bundle tariff and send message to me: Your balance is 10£ and you need to load more £10 for activate y...

Transferring credit

I set up 2 x Pay as you Go classic sims for my parents a couple of years ago. My Dad no longer has the ability to use a mobile and I wanted to transfer the credit to my mum's SIM. A call to customer services resulted in them saying that they no longe...

Resolved! Balance notifications

They annoying after every send text or made ring it appear and appear switch it off please please please

Resolved! New Pay as you go SIM

I have just purchased a phone for my elderly mum and have bought a £10 unlimited minutes and texts SIM only package. I have activated the phone by buying the £10 and have just made a call to test the phone out to ensure it is working before I give th...

Resolved! Check usage

Without using my phone for data (always on WiFi), my balance on the Big Bundle deal has dropped by £6 over the weekend and indeed £15 over the month. This is costing unnecessary money how do I check what O2 think I’ve used? I can only see a balance, ...

Resolved! Romaing disconnected - data and incoming sms work fine

I am currently abroad in eastern Europe (Prague) and while connected to the local O2 brand network it is impossible to stay registered with the network. Incoming sms and 4G data work just fine, just outgoing and incoming calls and outgoing sms do not...

Resolved! Unable to use my PAYG abroad

I switched from pay monthly to PAYG and now I am not able to make or receive calls abroad (Europe) although I just topped up £20 and my Roaming is on.

Resolved! money taken from bank but bundle stopped working two days later

I have topped up my daughters phone on friday 23rd sept 2021, 02 have taken the payment from my bank but now 2 days later my daughter can't make calls, send texts or use her data an the 02 app doesn't show my 02 bundle usage etc just gives the option...

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