Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! No signal suddenly

Hello, I have an O2 SIM on Classic PAYG that I maintain as an emergency number as it gets signal in some remote places that my main SIM does not. I went to use it yesterday and it had no signal at all. I can't even get a signal now I'm back at home. ...

Resolved! Purchase History?

I have recently had an issue with a tariff taking my money and not giving me the tariff back, im going to contact them asap when they open (probs would have done that by now) do they have a history file because i have since deleted the text saying it...

Resolved! Top up

Hi, I’ve just bought a pay as you go sim and topped it up with £10, I have the email to confirm the payment but my account still shows £0, does it take long to show on my account?

Resolved! Unable to send pictures in text messages

I'm currently on the £10 bundle with unlimited calls and texts and 7GB of data. I'm having difficulty sending pictures in my text messages. Keep getting "this service is not activated on the network". Does anyone know why and how I can solve this pro...

Resolved! Big bundle

My bundle renews on the 7th of every month however I have topped up a day before & my credit has been used so now I can’t get my bundle tomorrow, I rang 20202 & I think that used up the credit but I’m not sure

Resolved! O2 Rewards

I have used my rewards to claim back a amazon voucher..I've had no email as of yet. Any idea on waiting period?

PAC no credit

I need my PAC but have no credit. Can someone help me get it. Would prefer not to call

Resolved! Unknown charges

I had this issue for about a month or two where I will top up my phone and withing minutes, £2, sometimes £3 will be gone even with data off. I can't figure out what I'm being charged for. I can't find any statment history on o2 app either. Anyway to...

Can’t send a text to non iPhones

Hi After sending a group text to iPhone and non iPhone I can’t send a reply back to any phones other than iPhones . It keeps saying message not sent .. if I try a couple of days later it works or some of the non iPhone texts me direct I can respond ....

Resolved! Disappearing money

Hi, I ran out of data on my phone so I topped up a tenner and bought a data bolt on for £5 and saved another 5 for incase I needed another. When my data ran out again I went to buy another but only had £3 left? Any one know what that's about?

O2

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