Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Hi

I got new SIM for PAYG and need to activate rolling plan I have logged into website and says I have no products or services under my o2. Have also tried logging onto the app and says account not set up yet? Does this mean I can't use O2 priority yet?...

Cancelling

How do I cancel my pay as you go

Leaving my account

I want to end the contract and keep my phone number

I need to register my mobile number to my o2 account

I need to register my mobile number to my o2 account However when I go into my o2 account it wants to send a verification code to a mobile number that is not mine. How do I solve this?

Data calls

Hello I’m currently job hunting but I have no calls or data can you help

Changing numbers

Hello I've currently lost my phone and was wondering if there was a way to swap my old number without access to the phone

Overcharged

Good evening I have just been on my online banking and it shows I have been charged £20 twice, as I am a pay as you go customer it said the transaction was unsuccessful on the app. So I waited 5 minutes and tried again, and I now have my balance. How...

O2 Impacting my Credit Score

Hi, I called O2 a few months back because my direct debit had been cancelled following the Virgin Media swap over. O2 reassured me that the direct debit was reinstated, however the Individual I spoke to only reinstated the payment for the phone and n...

Can’t make outgoing calls on sim

Nokia phone. Only receives calls.

Cancel contract

I want to cancel my contract

O2

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