Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go sim not working

Recently topped up pay as you go SIM and changeddown to £5 Big Bundle, only use sim in a connected device for alarms. SIm not working at all, even in phone. Any thoughts...

Resolved! Stop payment

Hi, I'm back to my country and I would like stop payments because I don't need this number longer. Regards

Resolved! Data roaming

Data has run out in Spain is there a bolt on I can buy while I'm here

Resolved! Message alert

Why can’t I get rid of a notification for a message when there isn’t any message there - driving me nuts!

Resolved! Wifi calling

Hi all, is wifi calling available on o2 pay as you go.

Resolved! How to I change my address

How to i Change my address

Resolved! Reward Card

I spent my 10% reward on top ups on a £30 One for All Card, it hasn't arrived in the post.... Any ideas on what I should do ?

Resolved! Bill is double?!

Recently joined O2 on PAYG basis. First month matched amount paid to previous provider (£10) But have had now to top up only a week after last top up . This isn’t sustainable. How do I investigate what’s going on? Many thanks

Resolved! Keep pay as you go SIM active

Hi. I have a classic pay as you go SIM. Could you advise how often I need to use it to keep it active. I know this has been asked before but I could not see a recent post so wanted to check the current situation. Thanks

Resolved! Big bundle rollover

I have the £15 big bundle with the extra 5gb. However when it rolled over on the 16/12/21 although I had 22gb left only 15 gb rolled over giving me 30gb. Later in the day I received the text saying I had the extra 5gb. This gave me a total of 35gb wh...

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