Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rewards

Hi. There could you please help me I am not getting any rewards when I top up via my debit card,I top up without fail every single month and never miss my date but I am not getting any of the rewards back which you say I should be getting!very annoye...

Resolved! Problem with topping

Hi I try to top up my phone first time but I have polish bank account so it doesn't work so I try to top up from recharge but they send me receive with password and I have to call for 4444 I try it but is not any signal. Can you top up for me I will ...

Resolved! Being placed on a bundle I do not want

I have a pay as you go phone. I did not use it for six months and had my account shut down and my credit taken. I was sent a new sim card and number. I loaded up £10 and it automatically put me on to the £5 bundle which I do not want. I want to conti...

Resolved! Data

Hello I need more data

Limited edition bundles

I have the £15 big bundle with 15gb. I was told I would get the 20gb by text. On the 16dec I got 5gb extra making 20gb. However although I had 22gb left from Nov only 15gb rolled over not 20gb. I e mailed o2 but no response. Now I am coming up to my ...

Resolved! Cancelling big bundle

Can you cancel a big bundle and revert to payg Classic tarriff

Resolved! Switching sim

I have a pay as you go sim with o2 already. But it doesn’t offer data, so I have ordered a new one that does have data. How do I go about setting it up, I want to keep the same phone number to. do I just go on the “switch sim” on my o2? Or do I need ...

Resolved! Sim card

My bill is now payed how do I go about topping up now

Resolved! Cancel o2 tariff

I have a big bundle £10 and I would like to stop using it. I am not moving to a different service, only cancelling the tariff. I tried looking around the internet for answers but they all say to get a PAC/STAC code which is not what i want, as I am j...

Using O2 from France

I changed my monthly account to pay as you go, and I find that I cannot send texts or make calls from France. What's the problem ?

O2

Forum Posts