Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52728 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26634 Views
  • 19 replies
  • 2 kudos

Resolved! Online chat link

Hello i can't seem to access online chat i have tried frim my o2 app but there isn't a link there

Emma_83 by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! Changing Number

Have tried on website, but cannot find a way to request a number change. I am getting in excess of over 30 calls/messages/voicemails a day, mainly in Chinese, I block each one, but they just keep coming. Since having this number only one person has t...

amici-pat by Level 3: Thinker
  • 564 Views
  • 1 replies
  • 0 kudos

Keeping same number from old O2 contract

My mom took out a contact for me when I was younger but since I was 18 I have paid they contact via my personal bank accounts direct debit. I was told to change the name on the account I needed to end the contract and take a new one out (or she had t...

Ka4 by Level 1: Joiner
  • 575 Views
  • 3 replies
  • 0 kudos

Why have I been told I cant top up by debit card

My mother who is 92 is on O2 and has not long changed phones but kept her number she has been unable to top up with her nat west debit card. So I phoned O2 and they said they could see there had been problems and would send a form to another departme...

Thelma by Level 1: Joiner
  • 860 Views
  • 3 replies
  • 0 kudos

Resolved! Tariff

I would like to change my tariff to the £15 one please 

PR3 by Level 1: Joiner
  • 623 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card not activating

Hi got my pay as you go sum topped up 10£ to activate it but I cannot call is send txt messages even tried calling the number from my other phone but voicemail comes up so I need to do anything else?

AndreasCY by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! New Sim card but same number

Hello, maybe who now what į need doing. Im explain My situation, im Have o2 number but im lose sim card, what į need doing - į need New Sim card but same number

arturas94 by Level 1: Joiner
  • 1113 Views
  • 1 replies
  • 0 kudos

Resolved! No wifi

hi my wifi went off Christmas eve and still not come back on running out of data can you help

Andrew108 by Level 1: Joiner
  • 375 Views
  • 2 replies
  • 0 kudos