Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Data not appearing on the phone

I have a sim plan that has 10G of data on it but the phone is displaying that there is no data. Can you please fix this?

Resolved! Pay as you go from abroad

I bought a prepaid ( pay as you go) SIM and now I'm trying to activate it from Spain, but it's impossible, I can't make any calls and I can't recharge the SIM with a voucher I have because I can't call 4444, does anyone know how I can recharge the vo...

SIM number

Trying to put in the SIM number to move my number across to O2 but it will not accept it please help

Payment

Hii contacted O2 last night as my top up had a problem.. the advisor was very helpful and explained she needed to remove bolt ons and that I would need to re top up.. The first £30 payment was pending and that it would be credited back to my account....

O2 abroad

Hi, looking for some support. I am currently living abroard and have a £10 rolling plan. I don’t want to lose my number while I am abroad and so I am trying to use my phone to send a text but my sim doesn’t seem to be working. I am unable to get only...

change of tariff

Hi,I just changed my tariff from classic pay-as-you-go to £15 data big bundle, but the confirmation states that I can start using my new tariff from 03 September 2037.Is that a wrong message or a joke?

I want to buy a phone outright

I want to buy an Honor 200 lite outright. I have a sim card

Resolved! Where has my credit gone?

I am puzzled as to why I have a zero credit balance on my phone.On 20 August I added £15 to my account making the balance £39.50. I have been on holiday in the USA for the past couple of weeks. However, I was not able to make any phone calls whilst t...

Rolling Plan - In EU, cant phone UK landline

Recently in Spain and discovered I couldn't phone UK landlines. I'd phone a number, but the call immediately cancelled, as though it never even makes a connection. Feels like something is blocking these calls. I could phone other mobile phones. I'm o...

Resolved! Will O2 replace a lost Pay as You Go SIM?

This is a hypothetical scenario that I want to protect myself from. I realise that WhatsApp and many other apps send verification via SMS before allowing you to restore backups to your account. If my device was stolen I would need a replacement SIM w...

O2

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