Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Paying charges for usage outside my allowances.

Hi ,How to pay charges for usage outside my allowances?

Resolved! Plan

My current plan is £10 for 7GB, I see the website has £10 for 10GB. If I do the top up, how many GB I will get?

Resolved! Samsung Tab S7Plus 5g

Hi allI am a potential new customer and I ordered a Samsung Tab S7Plus 5g (Mystic Black) on Thursday 20th Jan 2022. The page said it was in stock, which was a suprise an you cant get mystic Black anywhere, and that "Order by midnight for free next-wo...

Data problems

I’m on a 02 pay as you go £10 big bundle and I have over 7000mg of data but whenever I enable it on my phone, nothing works, I topped it up on the 21 of January and still no data, it has never happened before

Resolved! SWAP sim hasnt worked.

Been trying to swap the phone number off my payasyougo to my contract sim but the number has not transferred. I have been waiting for 2 days now and nothing is happening. Can anyone help me please. I did the swap on my payasyougo number at 2pm

Pay as you go balance

Hi, I'm new to O2, I ordered a sim, which I have received and is now in my phone. On 10th Feb I put £10 on to get started, it took this and said I have zero balance but have 10GB/texts/calls. Ive checked my balance today and I have £5 credit. I'm a b...

Resolved! How come i had to top up twice this month, when i usually top up once to get the tariff to work.

I have been on a bolt on tarriff for some years now, where the deal is that if i put on £10 a month i am supposed to get 300 free texts to use, and then when these are used, fair enough, i would have to put another tenner on before the 21st of the mo...

Resolved! Problems loggin when trying to do a sim swap.

I have a strange problem with my "my O2" account. When I log in, the landing page says, "you don't have any products or services in this My O2 account." I have an active PAYG sim that came with my Nokia. Secondly, the other strange problem is, when I...

Resolved! Out of country for two months—what happens if I don't top up?

I'm going to be travelling for two months, and I won't need my PAYG O2 line active during that time. If I simply don't top up until I return, will there be any negative ramifications? I already know that I'll lose this month's data rollover.

Resolved! Top up

Hi, I am new to o2 and topped up over the phone£10 when I went to check my balance it said 0.00 credit I'm wandering where the £10 went I topped up again £10 and I have £10 credit,

O2

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