Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 pay as you go

I recently topped up £10 into my account but for some reason it won’t activate and I can’t call or use any data. I’m so annoyed right now.

Resolved! Messages

Is there any way to ready messages from o2 app? Because im now in another country and needed use another sim card,now i cant find my o2 card,but to log in to my online banking they are sending me sms code to number,so i cant log in cuz dont have that...

Resolved! New PAYG Confusion

Hi all, I just wanted a bit of clarity on the new Pay As You Go situation. I was forced to change my Granny's network provider as Virgin were closing their PAYG service at the start of the year and they suggested a switch to O2. Even I who knows a fa...

Resolved! Bolt-ons multiple times

If I Bolt-ons it once and use up all that data, can I charge it again in a week?Is there a limit to the number of bolt-ons?

Resolved! France roaming

There's no difference between using it in England and in France, right? Speed and extra cost.

Resolved! Text Charges.

Hello The O2 website says that texts in the uk cost 15p. I am being charged 30p why is this?

Resolved! Reconnecting a sim

Hello. How can I have my pay as you go sim reconnected (has £7 on it) please. Not been used for a while so was cut off. Thanks. Bob.

new IPAD Pay & Go data sim not activated

Recently got a new IPAD Pro, so tracked down and ordered a Pay & Go data sim for IPAD. Sim arrived but no matter what I did the activation site didn't recognize the number. After many calls to O2 CS and bounced around departments I finally was passed...

Resolved! Changing date of Tariff

Hello. I’m Trying to move my tariffs effective date sooner as I’ve run out of the tariff and need to purchase another one, but it’s saying it will only be effective in two weeks from now, as that’s the date it usually gets renewed. Can this date be c...

Resolved! Transfer credit balance?

Just wondering if it's possible to transfer a credit balance from one O2 payg sim to another ? Has anybody done this please ?Ta,Del.

O2

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