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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54384 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27560 Views
  • 19 replies
  • 2 kudos

Resolved! Data

I need to buy some data

Rifat by • Level 1: Joiner
  • 770 Views
  • 3 replies
  • 0 kudos

Resolved! alert

Does anyone know if it's possible to have the 'bundle call' alert removed as it's very annoying every time I make a phone call to hear it?

b4u2 by • Level 8: Talented
  • 931 Views
  • 1 replies
  • 0 kudos

Resolved! O2 PAYG Balance

I topped up my PAYG sim for the first time today with £10. I haven't used the phone for any calls, texts or data and the balance is now showing as £9.80. Can someone explain me why? Is there any way to find out what used up the 20p? I don't want to c...

Scorpio69 by • Level 1: Joiner
  • 801 Views
  • 2 replies
  • 0 kudos

Resolved! sim

i orded pay as you go sim card, registered and its writing Simplicity NO ALLOWANCE on tarrif, and i cant top up

rope by • Level 1: Joiner
  • 605 Views
  • 2 replies
  • 0 kudos

Resolved! Where is my 14GB data?

I just received my SIM card offering 14GB data in the £10 Big Bundle but my account is only showing 7GB data. How do I get this resolved? The £10 free credit code was also rejected. Trying to find a number to speak to someone has wasted so much of my...

nacg by • Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Resolved! top up

won’t let me top up using my card says try again but won’t still won’t let me top up as i’ve tried 2 different cards

brandon3 by • Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! 14GB offer not working?

Got my SIM in the mail today, set it up put £10 on and only have 7GB not the 14GB offer that I ordered and is stated on SIM packaging!?!

Pete14 by • Level 1: Joiner
  • 512 Views
  • 1 replies
  • 0 kudos

Resolved! Top up plan

I recently changed my monthly plan to a Pay as u go plan, once I did it, I topped it up with £20. I haven't used my number neither for calls or internet and now my credit is £0. Can someone explain me why? Isn't the pay as you go plan consist in payi...

Maria11 by • Level 1: Joiner
  • 587 Views
  • 1 replies
  • 0 kudos

Resolved! Topping up for first time

I have received a free sim but am having trouble topping it up for the first timei’ve tried on the phone and online but it keeps saying ‘top up unsuccessful’.

Steve83 by • Level 1: Joiner
  • 896 Views
  • 2 replies
  • 0 kudos

Resolved! O2 PAYG Balance

I had a balance of £13.94. Never used my PAYG for a few months. Where has my £13.94 gone?

davec99 by • Level 1: Joiner
  • 485 Views
  • 2 replies
  • 0 kudos
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