Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How to Cancel Auto Top Up from My o2

How can I remove my bank card details from My o2 so that the phone no longer tops up automatically?

Resolved! Double up Data

I purchased a sim with the double up data (30GB instead of 15GB) I’ve text DOUBLE to 2424 however the extra data has not been added. It’s still in date as the offer ends 22/6/22.

Resolved! How do I change length of time phone rings on Call Alert?

I want to use Call Alert on my Android smartphone, rather than Voicemail, as I don't get a lot of calls, which means calling 1710. However, when the phone is switched on the length of time the phone rings isn't very long. Can I change the length of t...

Resolved! Bolt ons

I have added bolt ons on my number and previous it showed me the exact balance and now it does not show. I would like the option that i can see my remaining bolt ons available.

Resolved! Data sim card

I have a sim card in a wifi router on a boat 200 miles away which I use with a surveillance camera.I buy data each month but I have just tried to log into the account and it is advising me that as additional security it has sent a code in a text mess...

Resolved! New sim credit

I’m trying to use my free credit for my new sim however the number provided won’t allow me to top up the credit

Resolved! 3XData

Hello, I bought a pay as you go SIM from Coop. It was £15 for 15 GB data. However, it was also promised until the 30th June I can text 3xdata to receive 45GB. However, when I text this, the reply is that my credit is 0. Any ideas how I receive the ex...