Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

How do I remove Web daily allowance?

I recently topped up 10gb of data (I'm on pay as you go) but the problem is once I use over 100mb of mobile data a day my data is shut off because of a "Web daily allowance" and I'm asked to buy a bolt on for another 50mb. I've tried everything but I...

Stroke bleed to brain customer disabled

My husband can’t use his phone and it’s not been used switched on since August 2019 the day of his stroke. we were Virgin media customers switched to O2 he used a SIM ONLY and he was paying for my phone also which is a SIM only. My phone is the only ...

Claim reward back

Claim my reward back

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

PAYG Rolling plan

I just upgraded my rolling plan to higher allowances £15 per month. It says its not due to start for another couple of days but I need it now as I've no data on current rolling plan. How can I do this and start early? I can't bear to contact customer...

Changing pay as you go tariff mid month

Hi, i am trying to change my tariff type mid month. Can you please help me change my tariff to the 20£ big bundle for pay as you go.

Switching from a contract to pay as you go

Hi, I have recently left the UK and have an active contract. I do not use my 02 line in Africa but still have the device. How do I switch to pay as you go so I can continue paying just the amount for the device monthly?

Lost Credit on Pay As You Go

I am on holiday in Turkey. I am on the 321 Sim. I topped up before I left to be able to text home while away. On arrival at the airport my balance read zero. This morning my balance is £12.33. Where has my credit gone? I have switched off mobile data...

I can't top up my mobile phone. I'm on and it doesn't recognise my postcode

Cant top up mobile phone

Cant access my 02

Cannot access myo2 its been more than 48 hours since service started

O2

Forum Posts