Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52241 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26383 Views
  • 19 replies
  • 2 kudos

Resolved! Is o2 PAYG 5G ready?

I am currently using a 12 pro and I want to get a pay-as-you-go Sim plan but I’m wondering if the Sim will be 5G ready?

Youluvgbz by Level 1: Joiner
  • 933 Views
  • 1 replies
  • 0 kudos

Resolved! Receiving Text Messages on a Different Device

Hi, I’m currently in Peru and have put my O2 SIM from my iPhone into my iPad (locked to O2) and would like to still receive text messages on my iPad but can’t. I’ve been in touch with O2 webchat twice but they give me numbers that don’t work. One for...

Resolved! Roaming

Hi I’ve got an iPhone 12 with O2 pay as you go. I’m currently in Tenerife. Roaming is on however not working and I’ve yet to receive a text message from the provider. How can I fix this?

Resolved! Remove content lock

Can you please remove the content lock 

Filly by Level 1: Joiner
  • 636 Views
  • 1 replies
  • 0 kudos

Resolved! top up availability

hi all, I bought a prepaid O2 Sim and it's due to run out on 9th Oct. I am here on holidays in Europe from my home in Australia but I cannot seem to do a top-up via my O2 account as it won't accept my billing card address. does anyone have a solution...

bruceSOS by Level 1: Joiner
  • 510 Views
  • 2 replies
  • 0 kudos

Resolved! New sim but didn't get free 10

 iv sent the text free10 to 21500 but this is all I keep getting in return. I put my new sim in topped up 10 pound to get the bundle of 7gb an mins an texts. It said text free10 to 21500 to get free 10 credit I did so an all I recieve is that text ba...

Screenshot_20220930-123100_Messages.jpg

Resolved! How to cancel a PAYG sim?

Sorry if this has been covered before - I did search for quite a while for an answer.I used a PAYG sim on a temporary basis and now no longer need it or the number. There is £5 free credit on the account, and all I was able to do on MyO2 was to downg...

ohnonono by Level 1: Joiner
  • 4408 Views
  • 2 replies
  • 0 kudos

Resolved! Refund

Recently changed from monthly bill to payg but due some money back. How do I see my final bill? Only see payg on my o2 account

Jo_52 by Level 1: Joiner
  • 621 Views
  • 2 replies
  • 0 kudos

Resolved! Problems with number not showing on account

I've had my number for 4 years. It doesn't show on MyO2 but I figured I'd just pay online. I've paid my bill in full from a landline 2 days ago but call barring hasn't been lifted and now incoming calls is being barred.Is there something I'm missing?...

VAT receipt

More info (Highlight to read)I've just bought a tablet for work and the receipt does not show the VAT. I asked the sales assistant, they didn't know, phoned their manager who told them that the VAT number at the top of the receipt was the breakdown.I...