Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! difference in big bundle and Rolling plan

what is the difference between the big bundle and Rolling, why do you get more on rolling

Resolved! Keep my number

I have a simple question. Have people used this link to submit a form to keep a number : https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form It is to keep a number. I have been trying since friday 2nd Sept 2022...

Resolved! Balance Take Off

Why when i got a sim card from a 02 shop and my dad's balance was£17.1002 have taken £10 off his balance each £5 taken monthly even though he has no data or bolt onsThis should not have been taken off so in fact 02 owe £10 back onto my elderly father...

Resolved! Rolling Plan

Hi, I have recently received a sim for the rolling plan. It mentioned in the mail that if I pay £10 I would received 25GB on my rolling plan. I’ve just put £10 on the sim and only received 15GB. Please could you advise.

Resolved! CALL BARRING

I am trying to make a call from Zambia to a UK number and every time I do so I get this message OUTGOING CALLS BARREDI have read that this can be cleared by entering 0000 as the password, when I do nothing happensPlease help

Resolved! Cannot logon to my O2 account

I was given an old iPhone 6S by my daughter-in-law after she upgraded. The battery needed to be replaced and I have been trying to set it up for myself. I reinstalled the Apple software and transferred it to my name. It is locked into the O2 network ...

Resolved! Locked in?

I was a Pay Monthly customer who went Pay as you go, can someone tell me if I am "locked in" to o2? I cannot get my SIM to work from my new mobile provider. Thankyou

How to top up iPhone 5s

My husband has my old 5s but doesn’t use it much it’s ages since it was topped up will it tell him when it’s low ?how do I top it up

Resolved! Moving to rolling plan from big bundle - payment

I've just signed up 2 weeks ago, bought a £15 big bundle sim but it's too much data and i hate the "bundle call" message. want to change to £10 rolling plan. I see I need a debit card to do it , not a problem. However I have £20 credit on this sim. C...

Resolved! I can't see my bill

I tried to find my bill on my O2 app, I also wen to O2 store and they said I don't have bills unless I am on contract? But how is it possible, I also asked other people and they have O2 email the bills every time they pay phone bills. I only have ema...

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