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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52225 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26371 Views
  • 19 replies
  • 2 kudos

Top up

Ive paid for a top up that I haven't received, again.

Nicole211 by • Level 1: Joiner
  • 254 Views
  • 3 replies
  • 0 kudos

Resolved! Add billing address

Hi id like to add a billing address to my account please

Aines by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

constant Top up payment failure

I have tried to top up using my debit card twice - both declined. I have tried two credit cards from different banks - both declined. I have checked with Barclays who say my cards have never been declined and say the problem must be with the O2 websi...

JN47 by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

data plan

hi,i have a £30 pay as you go bundle and my renewal date was today but ive only been given £20 worth of data minutes and texts

aarzoo by • Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

eSIM

Hello I want to get an eSIM as I have a new phone and my old SIM card doesn’t fit in my new ohone

Resolved! Top up

I live in Kenya and when I was recently back in the UK I swamped my contract to a Pay as you go but kept my old number. I want to make sure that that I will not lose this number [REMOVED] . Please confirm if I need to top up my sim every month in ord...

Paid bill but no service

Paid my bill albeit a couple of days late, now phone will not reconnect and I cannot even get through to anyone. The message I get is that I don't have any outstanding payments but I need to make a payment to get my services back, utter nonsense.

ELRAISER by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! transfer

transfer my number to pay as you go

Resolved! Ending a tarrif

How do I end my tariff  don’t use it anymore but have paid off the iPad 

Mary10 by • Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos
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