Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Porting

I recently joined 02 has a pay as you go customer. I transferred by phone number over from EE on 11th January. On this date I joined a rolling pay as you go contract at £10 per month. Since then I have been able to use my internet and send text messa...

Resolved! phone bill

hey i’ve been really sick the past few days and haven’t been able to get to work i was wondering if it’s possible if u can turn my phone back on till the end of the week

Resolved! Top up

Today I have top up 15£ For 20 gb per month plan but my plan is showing 10£ can you please help me for this

Resolved! WiFi calling available on a rolling plan

I'm considering going onto the rolling plan with 02.Will this mean that I'd be eligible for WiFi calling?

Resolved! HD Calling on Samsung A71

Hi I'd like to activate HD Calling on my Samsung A71. How do I do this?

Resolved! Classic Pay As You Go

Hi, my tariff since I got my phone many years ago was the Classic Pay As You Go. My husband topped up my phone last December and now it is showing Talkalot. I do not understand why it changed as I am an existing customer who always had this tariff. T...

Virtual assistant is absolutely useless

Just been trying to get an answer from virtually assistant and it was not answering the question and posting links that don't take to the right place

Cancel a Bundle

Hi, I got a sim card from O2, as I wanted a 2nd mobile number. I topped up and after that I noticed that the tariff for the new mobile is £10 data Big Bundle instead of the tariff that I still have for my 1st number: Classic Pay As You Go. I am strug...

Resolved! Adult content removal

I called 02 customer service and got the Adult content restrictions removed this morning. Does anybody know how long it takes to for the restrictions to be lifted?? It's still not off yet.

Resolved! Will Sim Expire if Balance is zero, but chargeable activity has been made

I have a sim on a Big bundle 5 GBP plan. I use only to receive SMS for various banking apps. I am aware to keep the sim from expiring i need to perform a chargeable activity at least once every 6 months (some debate as to whether an SMS is sufficient...

O2

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