Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Roaming on Rolling Plan

Do all Rolling Plans include roaming? If so what countries

Resolved! O2 notification message on screen after ever call/txt - how to turn off?

Im PAYG. Every time I get a call or message. I get a notification from O2 on my screen with balance & bar down the bottom with 'Dismiss' . Its very annoying & often wont clear immediately when I try. Can I disable it? How? Apologies couldn't find sim...

Resolved! bank tranfer did not reach to my 02 acc

hi there;2 days ago i ve transferred from my lloyds account to my o2 account. but i can not still see that amount in my o2 balance.

Resolved! Balance on old pay as you go account

Hi: I was on O2 pay as you go and decided to switch to pay monthly in October 2022. I was told that my remaining balance would be automatically transferred to my pay monthly account in the second month of contract (so in November) but it hasn’t happe...

Resolved! Order number: ms-322706699

Hi When do I get my refund and has a refund even been processed yet? Thanks

Resolved! Taking credit before being topped up

Hi, does anyone know why when I top up on the day my bundle runs out I only pay the top up amount but if I add credit before the bundle runs out then some credit is taken off my balance in small amounts until I don’t have enough to top up again and t...

Resolved! cancel bolt on

How to cancel a bolt on online?

Resolved! International data

So, I’m going to the US in a few weeks. And I was wondering how I would be able to use my data while I’m there?

Resolved! Can't make calls from abroad

Hello, I'm wondering if anyone can help me here as I don't seem to be able to contact O2 customer services. I'm abroad (Europe) and cannot make any phone calls either to the UK or any countries in Europe. I'm also not able to call O2 numbers (top up,...

Resolved! Need help on the rolling plan

I top up 30 pounds on my o2 Sim yesterday and right now I'm running out of data so I selected the 30 pounds bug data now it says it will get activated on 28th January is there any way that I could use my current balance to activate a new rolling or b...

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