Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! sim issues

Hi, my mother in law is having issues with her sim card, it keeps going to emergency mode for no reason and obviously cant make or receive calls. The phone is not android or apple. Any advice would be appreciated.Thanks

Living on the Irish border

I live in a village on the Irish border where I’m constantly switching between ROI network and Uk network. I currently don’t have wifi in my apartment and I’m using a lot of data so I bought the £30 rolling bundle which gives me 150gb, however I’m ge...

Resolved! 4444 top up not in service ?

I have just rung the 4444 number to check my balance and I got a message that said "the number you have dialled is no longer in service" The same with 4445. Is it just me or have O2 changed the way that people top up ?

Resolved! PAC code

I need a pac code

Resolved! 50gb extra?

Was sent a text offering an extra 50gb.Still not received.

Resolved! Topping up

I am trying to top my daughters sim card for a rolling plan, but its not letting me use any of my debit cards, I have used the same card to top mine and my sons sim card up for the rolling plan, but wont let me do my daughters, any help would be much...

Resolved! Scam

I have a PAYG account and had someone phoning from a number purporting to be in Scotland asking if I'd like a discounted offer on my bill and that a 'senior supervisor' would call back on an 'official O2 number' which she did. She seemed to have a lo...

can't log into o2 aplication says contact support

can't log into o2 app also not receiving calls

Resolved! Data bank no voucher code

I got a pay and go SIM from my library it was free data bank I get it for 6 months with free minutes internet etc I got a top up voucher code when I first got it, the lady said I'd get a text every month but not got it this month not sure if I'm mean...

Resolved! Network not working

I just bought a contract free sim card and registered, activated the account… but it doesn’t work, i have no connection (messages are not sending). What should i do?

O2

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