Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG dongle payment frequency

Hi all, I stay in a place for 3 weeks at a time every now and then that has mobile service but no broadband. My Honor 9x won't tether properly to my laptop (switches off every 30 seconds) so I have a payg dongle. The O2 store put me on a 'big bundle'...

Resolved! Missing phone number on my account

Hello, I've run into a problem.Yesterday I changed my O2 account password. No problem there.Today I went into my 'MyO2' account and noticed a mobile number was missing. I have 4 numbers on my account, today there are only 3. I can't remember pressing...

Resolved! Cant change tarrif. Why?

Hi, I'm currently on 'Favourite Place' tarrif but would like to switch to 10£ Big Bundle. When I try to switch, some error comes up and it won't allow to proceed but also doesnt state why. I have more than 10£ on my balance.

Resolved! Leaving 02

Hello I finished my contract and I want to cancel my contract but I can’t. Can anyone help me. I have an iPad and I can’t ring 202.

Customer Services are literally USELESS

SICK TO DEATH of calling 4445 to complain that nothing has been done about the complaint I have already asked to be resolved four or five or six times, (taking several hours of my time). No one EVER knows how to resolve the problem. All they can EVER...

Resolved! Spend cap

Hello, I would like to remove spend cap on my account please how can i do that?

Resolved! Joint account which we need to seperate

My husband and I share aO2 account with 2 different numbers but we need to split and have separate accounts and invoices? How do we do this?

acceptable card

I am trying to top up my mobile phone via your website. You say my visa debit card is unacceptable. It is current and backed by a healthy bank balance. How should I proceed?

Resolved! Charges abroad

Hi, I was abroad last month and paid the daily charge for internet however one of the days I have been charged an extra £43 on top of that. Why is this?

Resolved! Data allowance

I topped up my pay as you go sim last night with £10 and my 4g data only worked for 1 hour today and then stopped working. I have a message to say my balance is only 8 pound now and I have unlimited calls and unlimited texts. This isn’t how my sim us...

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