Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £5 bundle

i top up in amounts £10 or £20 when it is due but by the next month on a couple occasion i only have just over £1 left credit why im on a£5 low user bundle with no tinternet

Resolved! bundle

Paid £10 for bundle and opted for double data but it has deducted £1 so I can't get it

Resolved! Big bundle

Hi, I've got the £10 Big Bundle PAYG SIM with double data 7gb + 7gb. My data balance is only showing 7gb instead of 14gb. Any ideas. Inside the SIM pack, it also says claim £10 free credit by texting FREE10 to 21500, but it says the offer isn't for m...

Resolved! Transferring my number to a big bundle package

Can you keep your existing number when transsferring to a big bundle

Resolved! Transfer my virgin mobile number

I have filled in the form to transfer my virgin mobile to my O2 account but this has not been completed.

Resolved! Using Mobile Data

Hi I have an old satnav in my car which doesn't recognise a road that I need to get to.I am travelling about 60 miles in total down the M6 but from there my satnav in the car is useless.I have google maps on my phone and I can see that it can get me ...

Resolved! number out-of-service

Ihave just tried to top up jmy account and find that my number has gone out-of-service. How can I re0instate my number?

Resolved! Phone contract

Hello, I am currently a pay as you go customer and have been for months now, I was wondering if I could upgrade to an actual contract with a phone? I have poor credit history but was hoping as I have been a customer for a while this would work?

Resolved! Not been able to set up new plan but taken the money

I tried to activate £20 rolling bundle. Imputed everything but said was unable to complete but took money and not gave me the bundle

Resolved! Broke up, situation really complicated. Please help!

Good afternoon everyone Over one year ago, me and my girlfriend have taken contracts with 02. We have taken two iPhones but apparently as a gifts for ourselves. She has taken one for me and I have taken one for her. She is my account holder and I am ...

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