Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! payg sim

Hello I am trying to log in my o2 but I get a message that i do not have any services.I have a pay as you go sim which I have been using for a while.I want to top up but do not get option to top up.

Resolved! Switching from monthly billing

Hi, I have been with O2 on a monthly contract for years now. Looking to move to Pay as you go but not sure if I can keep my same O2 number? Thanks

Resolved! Number Port In Issue

Hi,I bought a new o2 sim on 08.06.2023 and made a request to keep my old number (from lyca mobile) on the same day.On 09.06.2023 both the sims stopped working. On 10.06.2023, the o2 sim got service but the port in had not happened.Been following up w...

Resolved! Won't let me Top Up Travel Sim

I am from Australia and picked up a travel sim in London to use around Europe. Calls to 4444 won't work and when I try to top up online it won't work either. I don't have an address in the UK either.

balance transfer

I recently bought a new phone and should have had my number and balance transferred, only the number was transferred how do I get my balance moved too?

Pay as you go SIM

Hello! I will be out of the UK for 3 months and will not be using and this topping up my SIM. If I have an important call to make to a UK number in those three months (e.g. NHS) can I top up the SIM just for the one call rather than the whole month…I...

Resolved! Does o2 refund left over tariff when switching sim

I want to switch to smarty sim and get my o2 number on there it says they will refund remaining credit but does remaining tariff count??

Resolved! waiting for my sim replacement sim to arrive, its been nearly 2 weeks now and was told 4-5 days???

waiting for my sim replacement sim to arrive, its been nearly 2 weeks now and was told 4-5 days???

Resolved! Port/Migrate from GG to O2 - mistake with SSN

Hello, I received email with information that tomorrow :The transfer of your mobile number has been scheduled for 20-Jun-2023.Unfortunately when I checked all information from that email, I discovered that I've put wrong Sim Serial Number to the syst...

Resolved! 14GB Double data on us for 3 months

Hi , I have bought a sim card in Tesco which says that say I have 14GB for £10 for a 3 months period, how ca I activate this?

O2

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